The Office of Rail and Road (ORR) is looking into why passengers have been penalised by train operators for travelling without a ticket or without a valid ticket.

A short questionnaire has been compiled by the regulator, and passengers who have been penalised are being asked to complete the questionnaire and give their experiences of being penalised.

Passenger responses will support the regulator’s investigations into how train operators approach suspected fare evasion and its impact on passengers.

These investigations are due to be completed by next spring, and the regulator’s report will make recommendations about any areas that need to be changed or improved.

The Office of Rail and Road is looking for people who caught a train without a ticket, or with an invalid ticket, regardless of the reason, and what happened.

Passengers can submit responses to the questionnaire until 17 January 2025.