East Midlands Railway (EMR) has announced significant changes to its mobility scooter policy, designed to improve safety, flexibility, and convenience for customers dependent on them for train travel.

The updates aim to better serve the diverse array of mobility scooters, following consultations with accessibility experts, customers, and the safety team at EMR.

Customers who use mobility scooters are required to secure a permit before boarding.

Permit applications can be submitted online, or through phone, email, or postal service via the EMR Customer Service Centre.

Passengers needing to travel before their EMR application is processed can acquire a temporary permit at the following stations: Derby, Leicester, Lincoln, Nottingham or Sheffield.

Scooters are required to adhere to safety regulations, which stipulate that they should not surpass a maximum weight limit of 300kg (47 stone), including the weight of the passenger.

If scooters lack anti-tip wheels, they must be manually walked onto the train. Additionally, scooters should possess sealed batteries.

Both three-wheeled and four-wheeled scooters are allowed, as long as they conform to size specifications.

At EMR’s major stations, staff can evaluate the safety of mobility scooters for train journeys. For unstaffed stations within the EMR network, a marked frame on the platform assists the on-train staff in verifying whether scooters comply with the size regulations for safe travel.

The frame provides a size guide for permissible scooter dimensions on EMR trains, and EMR staff may be equipped with a handheld measuring tool.

Customers whose scooters fail to comply with EMR’s criteria will be denied boarding. However, foldable scooters are now allowed as luggage without needing a permit.

Permits remain valid for 24 months and require renewal upon any change to the scooter model.

Full details are available on the EMR website.

“These updates reflect the evolution of mobility scooters, ensuring they meet current safety and operational standards.

EMR remains committed to providing a high-quality service for all customers, and this new policy will better serve those who use mobility scooters while maintaining a safe and efficient travel experience for all passengers.”

Philippa Cresswell, Customer Service Director at East Midlands Railway