In the last 12 months, the Luton Airport Express service has grown by more than 50% since its new Luton DART shuttle service.
Luton Airport Express has carried 575,997 passengers, providing a link from the south to Luton Airport.
It takes as little as 32 minutes from Central London to the terminal and costs from just £10.
It was recently announced that the Class 360 trains that operate the service will receive a refurb, meaning better luggage space for passengers along with other upgrades.
“It has been a great year for the Luton Airport Express and our efforts to market the service has really paid off.
“We have seen the number of customers grow steadily as people discover the convenience the service offers—in fact, the number of journeys has grown by more than 50 percent since the service linked up with the DART.
“Many customers have taken advantage of our £10 fares and have been impressed with the frequency of the service, with trains running every half-hour.
“The speed of getting from Central London to the Luton Airport Parkway and seamlessly connecting to the airport via the Luton DART really does take the stress out of travelling to the airport, and with the multimillion-pound refurbishment project now underway, customers will be set to benefit from an even better experience.”
Simon Pready, Commercial Director at East Midlands Railway
Responses
East Midlands Railway should still refurbish the Class 360/1s with new seat covers, interiors, handrails painted in EMR Purple colours and new passenger information screens to replace the matrix dot passenger information system.
I have traveled on the dart 3 time in the last 12 months it wasn’t geared up for disabled people I almost collapsed & no one was able to help me none of these men had any idea what to do , 2nd time I made sure that there was a plan but once again the lifts we’re not working I can go down the escalater so I had to climb down multiple flights to the bottom without any help 3rd time was a complaint waste of time again , I tried to organise & I called multiple numbers & no one had a clue how to help me