East Midlands Railway installs new interactive information screens

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East Midlands Railway installs new interactive information screens

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Interactive Sheffield screen close up_cropped
Interactive Sheffield screen close up_cropped // Credit: East Midlands Railway

East Railway (EMR) has made further progress in its million-pound project to install 166 new information screen across its network.

The operator is working with suppliers Infotec and Thales to fit the screens at the main stations served by its trains.

EMR has installed the first interactive screens at , , Long Eaton, Loughborough, Market Harborough and Wellingborough, and over the coming months will install a further fifteen.

The interactive screens provide information, including arrival and departure times and platforms, live journey details, local information, station information, details of local events and any live safety notices.

Sheffield interactive screen
Sheffield interactive screen // Credit: EMR

People can use the screens to plan journeys to and from any station, using Google Maps to find local directions and scanning a QR code to take those directions with them on a smartphone .

The project will also replace existing information screens. Nottingham is the most recent station that EMR has upgraded with a new main bank of screens at the ticket gatelines.

EMR is already using QR code stickers to allow passengers to quickly find out train service information, and last October, installed new information screens at Kettering, Market Harborough and Wellingborough stations.

Nottingham Customer information screens 1
Nottingham Customer information screens // Credit: EMR

Customer information screens will be installed at these stations: Beeston; Chesterfield; ; Kettering; Loughborough; Mansfield Town; Market Harborough; Matlock; ; Newark Castle; Stamford; Wellingborough.

Interactive customer information screens will be installed at these stations: Ambergate; Beeston; Burton-on-Trent; Chesterfield; Corby; Cromford; Derby; Duffield; East Midlands Parkway; Kettering; Leicester; Lincoln; Long Eaton; Loughborough; Mansfield Town; Market Harborough; Newark Castle; Nottingham; Sheffield; Sleaford; Wellingborough.

Leicester station
Leicester station // Credit: Janine Booth

Dave Meredith, Customer Services Director at East Midlands Railway, said: “The new screens will help customers quickly comprehend the latest information about their journey, consequently improving the flow of people around our stations.

“We have taken great care to ensure they work effectively in busy environments with considerable background noise and visual distractions. Furthermore, they have been designed to be accessible to a wide range of customers, from tech-savvy travellers to individuals who prefer printed timetables, as well as those with low literacy or non-English speaking backgrounds.”

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