A train operator is increasing the number of Mental Health First Aiders (MHFA) following a successful start to its new scheme at the beginning of the year.

Hull Trains, which has already trained seven colleagues to take on an MHFA role, is set to train a further 15 members of staff.

Training has been extended to colleagues across all roles in the company, including each of the line managers. The announcement comes during the week in which World Mental Health Day falls.  The theme this year is that ‘mental health is a universal right’, something which is being echoed by the steps the company is taking to help colleagues who may be struggling with issues relating to mental health.

The MHFA project received positive feedback at its rollout.  Colleagues are trained to recognise signs of poor mental health, have the confidence to initiate a conversation whilst being armed with knowledge to seek out appropriate support.

The new move will enhance Hull Trains’ efforts to prioritise colleague well-being, through the de-stigmatisation of mental health issues by encouraging open communication. All colleagues should have the necessary resources and support to maintain their mental health through an employee assistant programme which is open to all staff at any time.

The expansion of the Mental Health First Aider programme aligns with Hull Trains ongoing efforts to foster a workplace culture that prioritises colleague wellbeing, destigmatises mental health issues and encourages open communications.

Deborah Birch, Head of HR at Hull Trains, explained: “Our employees are the heart of our organisation, and their wellbeing is of the utmost importance to us. By increasing the number of trained Mental Health First Aiders, we are demonstrating our commitment to creating a supportive and compassionate work environment. We want our colleagues to know that help is readily available if and when they feel they may need it.”

Martijn Gilbert, Managing Director at Hull Trains, added: “It’s been great to see how positively our team has responded to the adoption of Mental Health First Aiders. Although there are lots of avenues available to provide support for our colleagues, and the customers they serve, knowing we have colleagues on the ground who are trained to spot signs of potential mental health matters and can signpost non-invasive ways of help will be key to ensuring our whole team feel comfortable to speak out if needed and knowing they have someone to turn to.”