Train operator Lumo has released a 360° 3D ‘walk-through’ tour of one of its trains to help customers who may require extra support or information before their journey.

The 3D tour has been created by Ocean 3D, and uses the latest world-leading scanning technology from Matterport™.

It provides an interactive representation of being onboard a Lumo train. to ensure customers can travel with confidence and ease. An in-depth guide allows virtual viewing of the train, including facilities, seats, and entrances, and has embedded information that can help in forward journey planning.

When travelling by public transport, some passengers need extra support, such as anyone who is neurodivergent. This new digital tour will help to reduce their uncertainty and anxiety around new spaces and help them to plan ahead and travel with ease.

Prior to launching, Ocean 3D tours were trialled by an independent focus group facilitated by Plymouth University. The trial revealed 63% of participants found the tours helpful and reassuring.

The interactive tour can be accessed from almost anywhere a Wi-Fi or 4G/ 5G connection, and can be viewed on smartphones, tablets, and desktops, and can be viewed here.

Martijn Gilbert, Managing Direct of Lumo, said: “At Lumo, we want to ensure all our customers arrive at their destination as comfortable and relaxed as possible. By investing in this state-of-the-art technology, Lumo can ensure this goal is reached before the journey even begins.

“This service will allow new customers to become familiar to Lumo’s surroundings and provide assurance that their first Lumo journey will be as enjoyable as the next.”

Chris Wood, Director of Ocean 3D, said: “We set up Ocean 3D with the purpose of enhancing building accessibility and inclusion for one and all. This extends beyond individuals with anxiety, catering to anyone who might need or require a pre-visit exploration of a new or unfamiliar location.

“With advanced technology, we developed a digital map for customers, providing intricate insights into Lumo’s single-class train carriages. The 3D map guides passengers throughout their journey – from selecting a comfortable seat to planning which chargers to bring – ensuring a seamless experience from beginning to end.”