TransPennine Express has introduced brand new technology across all of its ‘through station’ in a bid to create a seamless, safe and stress-free boarding experience for passengers.

The rail operator’s station’s customer information screens now feature information that details which carriages are stopping in which specific zones on the platform, supporting passengers in finding the zone they need to board their train.

The zoning of platforms saves passengers from the flurry of activity, especially on busy platforms, trying to predict where a train will stop ahead of it arriving at the station and making for a less chaotic experience for customers.

Further features displayed on the customer information screens include:

• Which approaching carriages are least busy
• The location of first-class carriages
• Where accessible toilets can be found on the train

The platform zoning approach can also help reduce delays to journeys as customers make use of the entire platform, enabling people to board more evenly spread across the length of the whole train, which makes for more efficient boarding.

Kathryn O’Brien, Customer Service and Operations Director at TPE said:

“Our customers are at the heart of everything we do, and the introduction of platform zoning across all our ‘through stations’ means that customers will have a much simpler and stress-free experience when boarding our trains.”

“Importantly, the new technology will also improve travel for those who use wheelchairs. Our wheelchair access carriages will be shown clearly on the station screens, meaning disabled customers can position themselves on the platform ready for our colleagues to assist them on to the train.”

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