TransPennine Express helps customers over Air Traffic Control issues

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TransPennine Express helps customers over Air Traffic Control issues

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TransPennine Express Nova Train
TransPennine Express Nova Train // Credit: TPE

UPDATE: This offer has now been extended until the 31st August 2023

(TPE) is providing free travel home for people who were affected by this week’s Air Traffic Control problems.

The company has responded to the plight of holidaymakers whose flights were delayed, with many flights back to the UK either delayed or cancelled, causing them to arrive back in the UK later than planned.

TransPennine Express is allowing affected customers to return home on Tuesday, 29 August at no charge.

A Class 397 at Manchester International Airport Station
TransPennine Express Class 397 at Manchester International Airport Station. // TransPennine Express

The offer includes all people who have been affected by the Air Traffic Control problems and arriving back in the UK on a different date, a different time, or at a different airport to their original booking. Anyone affected will be able to travel in Standard Class on TransPennine Express services at no charge.

To take advantage of the offer, customers should present their airline ticket or boarding pass as proof of that they were returning during the .

Manchester Airport Railway Station
Manchester International Airport Railway Station. // Credit: Manchester Evening News

Darren Higgins, Commercial Director for TransPennine Express, said: “We recognise how difficult this experience has been for many people and hope this decision will provide much-needed relief to those who have been impacted by the technical problems.”

Last month, London North Eastern Railway offered free travel to returning holidaymakers whose arrangements had been affected by holidays on the Greek islands.

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