Estonian travel technology company Turnit has entered a partnership with Australian company Spiketech to implement a new end-to-end customer reservation system using the Turnit Ride SaaS platform for Transport for New South Wales (TfNSW).

The new reservation system is for NSW TrainLink, and by combining cutting-edge SaaS technology with expert consulting services it will optimise TrainLink’s long-distance operations and simplify the process for customers to make bookings.

The Central Reservation System will provide an end-to-end digital platform that will allow NSW TrainLink customers to plan, book, and pay for journeys on regional trains and coaches.

About 2 million customers use the current system every year, and by significantly upgrading the current software the new system will provide a better user experience for staff and travel agents.

As well as the new reservation system with its state-of-the-art seat inventory management, booking, and product management capabilities, Turnit will also deploy the rail distribution API standard called Open Sales & Distribution Model (OSDM), which is becoming the new industry standard for interoperability and cross-booking between public transport systems and global distributors.

Turnit CEO, Ülo Säre, said”This partnership with Spiketech and TfNSW marks a significant milestone for Turnit as we continue to expand our global footprint. We are excited to leverage our experience in delivering complex logistics management and flexible responsiveness to enhance transportation in New South Wales.”

“Turnit will be responsible for replacing and upgrading the entire reservation and inventory management platform for NSW TrainLink, the agency within TfNSW which provides long-distance public transport services in regional NSW.

Spiketech CEO, Ivan Kladnig, said “We believe our partnership with Turnit is a game-changer in the Australian rail industry.”

“It leverages the key strengths of both our organisations. Spiketech with unparalleled local skill and knowledge combined with Turnit’s expertise in travel technology provides a winning combination for TfNSW. We’re excited that the new platform will enable TfNSW to create a multimodal system that connects different transport systems, improving the overall travel experience for their customers and can be seen as a blueprint for success for other passenger rail operators in the A/NZ market.”

Turnit’s SaaS platform is used by more than 50 transport operators worldwide and processes over 40 million passenger transactions annually. It was specially designed with the needs pf the rail and bus industry in mind, and has been implemented by transport companies such as Samtrafiken in Sweden, Vy Group in Norway, Bus Éireann in Ireland, CTM in Australia, and LTG Link in Lithuania.