Independent watchdog Transport Focus was tasked by Transport Sector Leader, Porterbrook to conduct research to establish rail customers’ thoughts on the fleet’s interiors and any changes they would like to see.
The research focused on seating, interior decor, flooring, lighting, ventilation, toilets, dedicated space for bikes, wheelchairs, buggies and luggage, information, security and charging points.
Responses from passengers were mostly positive regarding the trains, and in regard to any changes they would like to see, responses were directed at improving what was already featured within the interior.
Transport Focus said: “Covid has reset passenger expectations on cleaning and passengers would value an increased focus on hygiene. Respondents also said that any potential refurbishment plans should consider the cleanliness of seats, and the operation of toilet doors.
“More control over lighting and ventilation is valued – potentially by having controls for these overhead. Passengers also want to be able to store luggage close to them and would like more space for this above seats.”
To view the report, please visit: Turbostar trains interiors: what passengers want
Responses
It would be useful to have some hygiene research to compare the use of fabrics in train interiors (carpets and moquettes) vs. surfaces that can be wiped/mopped clean.
Fabrics (especially carpeting) can be a better experience for longer trips (although some low cost airlines use non-fabric seat covers for flights up to 4 hours).
I appreciate there will be a fire safety aspect to the choice of flooring and seating.
The LNR Turbostars are very comfortable, as are the XC units. Ironically they are much more suited to long-distance work than XC’s long distance trains.