The fare structure for tickets on the Heathrow Express is being simplified, with prices for flexible fares the same whether booked online or at ticket offices.

Flexible Return fares at £37 have stayed the same since 2017 and will continue to do so.

Flexible Single fares are now £25 but will now be the same regardless of whether they are purchased online or from ticket offices.

Great value fixed single fares will remain unchanged and start at £5.50 when purchased in advance.

Children will still continue to go for free when accompanied by an adult.

According to the National Rail Passenger Survey (NRPS), Heathrow Express has consistently received the top customer satisfaction ratings for the past decade.

The company’s NRPS scores have always been in the top two across all train operating companies and the highest for any rail-air service in Britain.

The Heathrow Express is a dedicated non-stop service between London Paddington and Heathrow. There are four trains per hour, with stops at Heathrow Terminals 2, 3 and 5. There are other services that travel between Paddington and Heathrow, but the Heathrow Express is a premium service as it operates non-stop to the airport, whereas the other services take longer and stop at intermediate stations along the way.

Heathrow Express is operated by Great Western Railway, whereas the other services to Heathrow are operated by Transport for London. These include Heathrow Connect from Paddington, the Piccadilly Line, and Crossrail when that eventually opens.

The company has recently introduced a new fleet of Class 387 trains into the service. These have the highest luggage space for any mode of public transport at Heathrow, comfortable seating, and ample space for travellers to relax in a tranquil environment.