For many years, Richard Bunce, Customer Ambassador at South Western Railway‘s (SWR) Horsley station in the Surrey village of East Horsley, had taken his dog George to work with him where he had proved popular with staff and users of the station alike.

However, when SWR discovered that Richard, a former train guard, was bringing his four-year-old German wirehaired pointer to work, the company told him to stop as it was against its rules.

Richard could not make or afford alternative arrangements as his shifts started at 5.30am, so he was no longer able to do his job.

Normally, dogs are not allowed into railway workplaces on safety grounds, meaning Richard had to leave George at home. However, SWR reconsidered the case in recognition of George’s popularity amongst customers.

Following a comprehensive consultation with Richard’s colleagues and a risk assessment, SWR decided to reverse the original decision. Station dog George can now return to Horsley and clock on for work with his master, Richard.

Commenting, SWR’s Managing Director Claire Mann said: “We know the last few weeks have been ruff for Richard and George, and we’re pleased to have ulti-mutt-ly found a resolution.

“Our stations are a vital part of an operational railway network, and it wouldn’t be safe or appropriate for them to be overrun with our furry friends. But it is important to strike a balance and provide some flexibility to individual cases like Richard and George’s.

“It is clear that our customers love George, and our robust risk assessment has shown that it’s safe for him to remain at the station.

“It’s paw-some to have George back where he belongs!”

George’s owner, Customer Ambassador Richard Bunce, said: “I’m so pleased that SWR have gone the extra mile to ensure that George and I can stay at Horsley. I’m looking forward to George delighting customers and colleagues alike for years to come!”