Reading railway station now has a new lounge for passengers who require assistance with travelling by train.

The new travel lounge should create a calm pleasant, safe place for passengers with disabilities and reduced mobility to wait for their trains.

Equipped with interactive information screens, charging facilities and higher-level seating, the lounge has now been open for a few weeks.

Train operator Great Western Railway have a customer ambassador on hand to help with any assistance requirements.

Initially, the new lounge will be open from 10am to 6pm seven days a week.

Bernadette Sachse, Network Rail stations transformation insight lead, said: “It’s key for Network Rail to put passengers first by providing first-class service to them.

“Travelling through a busy railway station can be unnerving for those with additional needs but the new assisted travel lounge can provide a safe and friendly space to wait for trains and onward connections and get help from a dedicated team when needed.”

Neil Craig, GWR’s mobility and inclusion manager, said: “Previously over 160,000 people a year successfully used our assisted travel service, but we are always looking at how we can improve on what we offer, and reduce barriers for those with disabilities to travel by train.

“We hope this new waiting area will allow even more people to take advantage of our train services and will be monitoring its success closely.”

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