Govia Thameslink introduce more eTickets to aid social distancing on services

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Govia Thameslink introduce more eTickets to aid social distancing on services

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Picture of Jamie Duggan

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ETicket app
Credit; Great Northern

Govia Thameslink Railway has now made it easier to use eTickets across their network to help passengers socially distance while travelling on their services.

To ease travel across their network, over the past few years, the eTicket system has been developed and installed on stations.

Purchasing tickets either via the OnTrack app or website, passengers can scan their smartphones or printed out copies at certain stations to enter platforms.

TOCs have seen a significant increase in revenue generated from eTickets; therefore, a programme of adding more stations accepting them was launched.

Class 717 and Class 313 Trains
Credit: Govia Thameslink Railway

The latest group of 11 stations added includes:

  1. Hove
  2. Horley
  3. Redhill
  4. Reigate
  5. Merstham
  6. Radlett
  7. Harpenden
  8. Welwyn Garden City
  9. Hatfield
  10. Hertford North

These will be joined by the below further three stations:

  1. Polegate
  2. Bexhill
  3. Epsom

The apps and websites will offer passengers an e-ticket if they are available on the route they want to travel.

These are the OnTrack app, Thameslink OnTrack app, Southern On Track app Gatwick Express Ontrack app and online at greatnorthernrail.com, thameslinkrailway.com, southernrailway.com or gatwickexpress.com.

The list of current stations using eTickets on top of the ones mentioned above are:

  1. Brighton
  2. Gatwick Airport
  3. East Croydon
  4. London Bridge
  5. London Victoria
  6. London Blackfriars
  7. City Thameslink
  8. St Pancras International
  9. London Kings Cross
  10. Kings Lynn, Stevenage
  11. Luton
  12. Luton Airport Parkway
  13. St Albans
  14. Chichester
  15. Bognor Regis
  16. Barnham
  17. Littlehampton
  18. Angmering
  19. Worthing
  20. Lancing
  21. Shoreham-by-Sea
  22. Portslade
  23. Eastbourne
  24. Lewes
  25. Falmer
  26. Hassocks
  27. Burgess Hill
  28. Haywards Heath
  29. Horsham
  30. Crawley
  31. Dorking
  32. Leatherhead
  33. Ashtead
  34. East Grinstead
  35. Oxted
  36. Huntingdon
  37. St Neots
  38. Sandy
  39. Royston
  40. Hitchin
  41. Leagrave
  42. Flitwick

Thameslink and Great Northern Customer Services Director Jenny Saunders said: “These eTickets and the Key smartcard are simple to use and save our customers time queuing for tickets at the station. They also minimise contact, helping everyone to socially distance and travel in confidence.”

Director of Nations and Regions for the Rail Delivery Group Robert Nisbet said: “Investment in smart ticketing across the network has made train travel quicker and easier as people can get their ticket straight to their phone without stopping at ticket offices or ticket machines.

“To make the most of smart tickets rail companies now want to work with government to rewrite outdated rail fares regulations to enable new types of ticket that better reflect the way people will work and travel in future.”

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