Govia Thameslink introduce more eTickets to aid social distancing on services

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Govia Thameslink introduce more eTickets to aid social distancing on services

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Picture of Jamie Duggan

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ETicket app
Credit; Great Northern

Govia Railway has now made it easier to use eTickets across their network to help passengers socially distance while travelling on their services.

To ease travel across their network, over the past few years, the eTicket system has been developed and installed on stations.

Purchasing tickets either via the OnTrack app or website, passengers can scan their smartphones or printed out copies at certain stations to enter platforms.

TOCs have seen a significant increase in revenue generated from eTickets; therefore, a programme of adding more stations accepting them was launched.

Class 717 and Class 313 Trains
Credit: Govia Thameslink Railway

The latest group of 11 stations added includes:

  1. Hove
  2. Horley
  3. Redhill
  4. Reigate
  5. Merstham
  6. Radlett
  7. Harpenden
  8. Welwyn Garden City
  9. Hatfield
  10. Potters Bar
  11. Hertford North

These will be joined by the below further three stations:

  1. Polegate
  2. Bexhill
  3. Epsom

The apps and websites will offer passengers an e-ticket if they are available on the route they want to travel.

These are the Great Northern OnTrack app, Thameslink OnTrack app, On Track app Gatwick Express Ontrack app and online at greatnorthernrail.com, thameslinkrailway.com, southernrailway.com or gatwickexpress.com.

The list of current stations using eTickets on top of the ones mentioned above are:

  1. Brighton
  2. Gatwick Airport
  3. East Croydon
  4. London Bridge
  5. London Blackfriars
  6. City Thameslink
  7. St Pancras International
  8. London Kings Cross
  9. Kings Lynn, Stevenage
  10. Luton
  11. Luton Airport Parkway
  12. St Albans
  13. Chichester
  14. Bognor Regis
  15. Barnham
  16. Littlehampton
  17. Angmering
  18. Worthing
  19. Lancing
  20. Shoreham-by-Sea
  21. Portslade
  22. Eastbourne
  23. Lewes
  24. Falmer
  25. Hassocks
  26. Burgess Hill
  27. Haywards Heath
  28. Three Bridges
  29. Crawley
  30. Dorking
  31. Leatherhead
  32. Ashtead
  33. East Grinstead
  34. Oxted
  35. Huntingdon
  36. St Neots
  37. Sandy
  38. Royston
  39. Letchworth
  40. Hitchin
  41. Leagrave
  42. Flitwick

Thameslink and Great Northern Customer Services Director Jenny Saunders said: “These eTickets and the Key smartcard are simple to use and save our customers time queuing for tickets at the station. They also minimise contact, helping everyone to socially distance and travel in confidence.”

Director of Nations and Regions for the Rail Delivery Group Robert Nisbet said: “Investment in smart ticketing across the network has made train travel quicker and easier as people can get their ticket straight to their phone without stopping at ticket offices or ticket machines.

“To make the most of smart tickets rail companies now want to work with government to rewrite outdated rail fares regulations to enable new types of ticket that better reflect the way people will work and travel in future.”

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