Tyne and Wear Metro passengers can now use a new smartphone app to see how busy trains are during the coronavirus pandemic.

Nexus has added a new feature to its app to help passengers who need to make essential journeys.

Identifying quiet times on the Metro is now much easier thanks to the app. It works by using crowdsourced data to allow people to make a rating from 1 to 10 on how busy trains are.

Users can then select their chosen station and lets them input their own rating on how busy the journey was.

Current advice for Tyne and Wear Metro passengers is to avoid busier times and to only make journeys that are essential.

Head of Corporate Planning at Nexus, Helen Mathews, said: “This new technology will really help our customers to maintain social distancing by showing them how busy the trains are.

“It’s a vital tool to keep people safe and to ensure that the Metro system is COVID-secure.

“People can view the information they need at the touch of a button, allowing them to make an informed choice about when they want to travel.

“This is an extra step to give people an easy, at a glance guide on the best times to travel and to plan their journeys in order to avoid the busier times, if they need to.

“It’s part of a whole range of measures that we have put in place to ensure that Metro is COVID-secure so that people can travel with confidence when they need to. We already have strict cleaning regimes, social distancing measures, and hand sanitiser points on the network.

“Passengers are advised to only travel if it’s essential, for work or school, or when the journey is essential for other purposes, and to make sure that they always wear a face covering.”

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