A team of trauma medics are now proving 24-hour cover at London Euston station.
Trained in first responder emergency care, the team of 12 are also trained in mental health first aid, enabling them to also assist any passengers with mental health issues.
The team have a bright green buggy which has been specially adapted to deliver the care that may be needed to passengers and staff.
Every six weeks the team attend a training day to make sure that their skills are always up to date.
Joe Hendry, station manager at London Euston, said: “We always hope the trauma team won’t be needed at the station but unfortunately accidents happen, and we need to be ready to handle them.
“Since introducing the medics at London Euston, we have already noticed that we don’t need to call an ambulance for as many incidents, because our team can now deal with them directly. During the Covid-19 pandemic when the NHS is extremely busy, our colleagues are doing their best to relieve the pressure.
“It’s also helped us to better support our train operating company partners, as we can help passengers who may become ill or injured on board the trains. Rather than waiting for an ambulance and delaying services, we can take them to a safe place and give them the help they need in the station.”
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