West Midlands Railway is urging passengers who are unable to travel on trains due to the Coronavirus crisis to claim their season ticket refund online.

Following the advice that only passengers making essential journeys should use the trains, the operator has changed its processes to make claiming season ticket refunds more straightforward.

West Midlands Railway has set up a new online form for season ticket holders who purchased their pass at a station to claim.

The new online process is in addition to the already announced withdrawal of administration fees for certain ticket types. For full details on getting a refund from West Midlands Railway, visit their website at www.wmr.uk/coronavirus

What did the officials say?

Andy Camp, commercial director for West Midlands Railway, said:

“For the majority of people travelling by train is currently off-limits, so we are doing all we can to make things easier for our customers to claim refunds on tickets they are no longer using.

“By moving the process for obtaining a refund on station-bought season tickets online we are also reducing unnecessary journeys and supporting important social distancing measures.”

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