Network Rail has announced that platforms 13 and 14 at Manchester Piccadilly are being treated as ‘a station within a station’ to improve overcrowding for passengers.

Up to 40,000 people use the station’s two through platforms each day, the same as Nottingham’s seven platforms combined.

With platforms 13 and 14 handling so many passengers, they can get heavily congested during the morning and evening rush hours

The changes for passengers include:

• A dedicated team of 12 new customer relations staff and four supervisors to keep passengers moving safely and provide travel advice.
• New Customer Information Screens in the airport-style satellite lounge and station staff information screens on the platforms.
• New charging points, extra seating, free water points and free toilet facilities in the departure lounge.
• More safe waiting space along with the platforms and behind the red line.
• Platform windbreaks to protect passengers from bad weather.

Train drivers have also been instructed to stop trains in the same place on the platforms so that passengers can wait along their full length.

What did the officials say?

James Metcalfe, shift station manager for platforms 13 and 14, said:

“For too long passengers have not been getting the experience they deserve when using platforms 13 and 14. These changes will greatly improve travel for customers and my team will be a new friendly face for passengers to keep them moving safely to and from platforms and on and off their trains.

“All staff will know the timetable inside out and will work as one team with our train operator colleagues to make sure platforms 13 and 14 truly become Piccadilly’s ‘station within a station’.”

Chris Jackson, regional director for Northern, said:

“It’s fantastic to see the rail industry work together for the benefit of customers. The improvements at Piccadilly – together with the commitment of the new team – are making a real difference and giving customers on platforms 13 and 14 a better service than ever before.”

Billy Vickers, group stations manager, Manchester Hub for TransPennine Express, said:

“We have enjoyed working on this project, and it is great to see it finally come together.  There is no doubt that these changes will improve customers’ experience of travelling to and from these platforms, and with the extra waiting facilities provided it should hopefully be a much more enjoyable experience too.”

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