New lifts are being installed at Manchester Victoria station as part of new works to improve station facilities for passengers.

The upgrade is being carried out to provide all passengers with more reliable step-free access to trains.

During the work, there will be no step-free access at Manchester Victoria, so passengers who would normally use the lifts are being urged to travel to alternative stations to start or end their journeys where possible.

There are also other improvements going on at the station including:
• A full refurbishment of toilets which will be free to use
• New waiting areas on platforms 3, 4 and 5
• A new customer information point
• New customer information screens
• Improved signage

What did the officials say?

Anna-Jane Hunter, director for North of England rail at Network Rail, said:

“Together with our Greater Manchester Station Alliance partners, Northern and TfGM, we’re building on the regeneration of the station in 2015 by further improving the customer experience at Manchester Victoria.

“We are really grateful to passengers for their patience while this vital improvement work takes place and urge passengers requiring assistance to check with their train operator before they travel.”

Chris Jackson, regional director at Northern, added:

“Manchester Victoria Station has a rich history dating back to 1844. As we celebrate the station’s 175th anniversary, it is fitting to see further improvements to this vital part of Manchester’s transport infrastructure. We really appreciate our customers’ understanding as we upgrade the lifts at the station.

“Northern, along with our partners at Network Rail and other train operators will do everything we can to assist anyone who might normally use the lifts at Victoria to ensure that their journey is as smooth as possible.

“We will have additional staff at hand during busy periods to help customers with heavy luggage, prams or with other needs, particularly during busy periods as we approach Christmas.”

Kathryn O’Brien, customer service director for TransPennine Express, said:

“Manchester Victoria is one of our important hub stations helping connect people across the north of England, so it great news that this investment is taking place improving customer experience for all that use it.

“While these works take place we are advising our customers to check before they travel, especially for those who require assistance. Customers can book assisted travel by visiting https://www.tpexpress.co.uk/travelling-with-us/assisted-travel or alternatively use TPE services to/from Manchester Piccadilly.”

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