More customers are satisfied with Greater Anglia, with improvements to punctuality meaning a big increase in satisfaction levels.
80 per cent of Greater Anglia passengers are happy with their experience, the latest National Rail Passenger Survey reveals. This means a jump of four points compared to last Spring and seven points better than when the survey was last conducted in the Autumn.
Stansted Express, which is managed by Greater Anglia, saw satisfaction levels of 91 per cent.
The two biggest increases in satisfaction levels were the availability of wifi at stations and reliability of the internet connection on trains.
Customers are most satisfied with provision of information about train times and platforms, punctuality, and the frequency of trains.
Other categories where customers are reporting growing satisfaction levels are the level of crowding on trains and availability of seating at stations, the frequency of trains and the upkeep of stations.
Commuters’ satisfaction with Greater Anglia was up 12 points, as they reported more comfortable journeys.
Major improvements are expected from this summer, as the first of Greater Anglia’s brand new trains are due to come into service, starting the transformation of the railway in East Anglia.
The company is replacing every single train with brand new trains, which will all be longer with more seats, USB and plug points, air conditioning, free wifi, accessible toilets and bike spaces.
What did the officials say?
Greater Anglia managing director Jamie Burles said:
“We have been working very hard to improve every aspect of our service for our customers – from punctuality, reliability and availability of seats to planning their journey, buying their ticket and their experience on board our trains.
“It’s excellent to see that our customers have noticed improvements in all of these areas.
“However, we are not complacent, there is room for further improvement and we are determined to continue to improve our service for our customers. ”
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Responses
I just hope they’re rewarded with a continuation of their franchise rather than being shafted by some over valued effort by National Express et al
Some commuters have paid £150 to travel home because of train delays. So many problems is mounting on the troubled train operator. It’s a deliberate joke on how Greater Anglia are satisfied with their services. With many passengers using Greater Anglia have condemned to so many delays & disruptions. Greater Anglia is a joke.