Unfortunately, due to issues relating to a delay in the availability of their new trains, Caledonian Sleeper will not be able to operate the new fleet on the Highlander services until at least the 7th July 2019.
They will instead, be running current trains and can therefore still make sure you get to your destination and experience the excellent levels of service and hospitality on board.
If you still want to travel on your original booking date, you don’t need to do anything else.
They have announced the following alternative options..
Your booking will be automatically updated to an alternative accommodation type on the current trains, and the tickets you have remain valid for your journey. You do not require replacement tickets.
Caledonian Double: Your reservation will be automatically transferred to a Classic room(s) on our current train. We will automatically refund you half of what you have paid plus £20 per room.
Club Room: Your reservation will be automatically transferred to a Classic room(s) on our current train. We will automatically refund you one third of what you have paid plus £20 per room.
Classic Room: Your reservation will be automatically transferred to a Classic room(s) on our current train. We will automatically refund you £20 per room.
Seats: Your reservation will be automatically transferred to a seat(s) on our current train.
Flexipass: Your reservation will be automatically transferred to a Classic room(s) on our current train. We will automatically refund you £20 per room already booked for travel in this period.
However, if you wish to change or cancel your journey, there are two options available:
You can cancel your booking and we will give you a full refund, even if you did not book a flexible ticket.
CS can re-book you on to a service when our new trains are in operation. Again, this option is available for holders of both fixed and flexible tickets.
If you choose any of the above options they advise that you email them at  [email protected]
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Responses
Oh dear, another PR boo-boo. The whole service has started under a cloud. Specific info on the snags arising might just help people understand, we all know that things don’t always work straight out of the box.