Greater Anglia has announced that staff at Brimsdown and Ponders End stations have been recognised at a Greater Anglia awards ceremony as ‘Performance Pioneers’ after cutting minutes lost to delays by 86 per cent in six months.

They won the award for the work to improve train performance at both stations.

During the morning peak, they take to the platforms to direct rail passengers to less busy carriages.

The initiative has reduced delay minutes on the Lea Valley Line by 86% in six months, from 489 minutes’ worth of delays in April 2018 to 64 delay minutes in October 2018.

The Lea Valley route has some busy commuter stations, such as Brimsdown and Ponders End.

However, by the time trains from Hertford East and Bishops Stortford reach these stations, there are busy and full, which can lead to delays.

Staff at Brimsdown have identified the busy carriages and will telephone ahead to Ponders End to alert them of the busy carriages.

What did the officials say?

Flavio Lopes, Greater Anglia Right Time Railway Manager for the West route, said:

“If trains leave Brimsdown and Ponders End on time, they should then arrive at Stratford and Liverpool Street stations on time, and consequently services back into Hertford East /Bishops Stortford can then run on time.

“We’ve put up posters and banners at these stations encouraging customers to move down the platforms to board using all available doors.”

“We’re delighted to have been recognised by the company, but even happier that the initiative is bringing results for passengers and reducing delays.”

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