Greater Anglia customers are set to be benefitted from better experience after the train operating company appointed a new Community and Customer Engagement Manager.

Alan Neville, who is part of the organisation’s corporate affairs team, will manage all of the station adopter activities, meet Greater Anglia‘s customer and rail user groups and attend customer engagement events.

Passengers on Greater Anglia’s network are set to benefit from a better experience after the train operator appointed a new Community and Customer Engagement Manager.

Alan has had a past role in managing London Liverpool Street station and has been working on the railway for 38 years.

What did the officials say?

Alan said: “We have more than 200 adopters at over 80 stations on the network. They are the eyes and ears of their local stations, and they work with local staff to ensure we have high standards.

“I am very passionate about the railway and am committed to increasing our standards and links with the local communities which we serve.”

Jonathan Denby, Greater Anglia’s Head of Corporate Affairs, said: “We are very pleased to welcome Alan to our team. Alan has several decades of experience on the railway and his role will help improve journeys for customers and improve our links with local communities. We are very grateful to our station adopters for their continued work to help brighten up our stations, and to our customers and rail user groups for their continued feedback and support in improving service standards.”

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