Chiltern Railways has appointed Alan Riley as their new Customer Services Director. He has been a Chiltern Railways employee for a number of years previous to this appointment.

Chiltern Railways runs trains between London Marylebone and the Midlands, Warwickshire, Oxfordshire, and Buckinghamshire.

Alan took over the role on an interim basis in May 2017 and has now made the position a permanent role. He will be responsible for developing and delivering Chiltern Railway’s customer experience strategy. He will be reporting to Chiltern Railway’s Managing Director, Dave Penney.

Alan joined the Arriva Trains UK company in April 2012 as Head of On-Train Service. He added Head of Stations to his role in 2016.

What did the officials say?

Commenting on the appointment Dave Penney, Managing Director for Chiltern Railways said; “Alan is a great asset to the Chiltern family, and I am pleased to welcome him to the executive team. The service we deliver our customers is a critical part of our success, and as we move into 2018 and continue our growth, I know he will be an asset to us in this role.”

Mr. Riley said; “Chiltern is a fantastic company with a strong track record of innovation and excellent customer service. There are a number of developments in the pipeline for 2018 that support our aim of making journeys easier and simpler. I look forward to ensuring we set the highest standards for customer service and encouraging more people to travel by Chiltern Railways.”

• Visit the Chiltern Railways website
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