8,000 queries to Northern’s WhatsApp services answered by AI in last 12 months
In the first 12 months since customer queries to train operator Northern were answered through a WhatsApp group it has received 8,000 messages.
Tag: WhatsApp
East Midlands Regional passengers can tap in for real-time information
East Midlands Regonal passengers can use new QR code stickers at stations across four counties enabling them to get information about service timings.
British Transport Police: Two Former and One Serving Officers Honoured
British Transport Police Assistant Chief Constable and two retired officers honoured in King Charles 11's first birthday honours list.
East Midlands Railway launches multi-modal journey planner
East Midlands Railway (EMR) is introducing a new journey planner which allows people to plan their entire journey, door-to-door.
The National Rail travel information service ‘Alert Me’ is now available on WhatsApp for all UK rail customers.
Travel information from National Rail is now available through WhatsApp after a new service is launched.
