Railway ticket offices in Scotland set for reduced opening hours
ScotRail has announced changes to ticket office opening hours at a number of ticket offices, which it says should deliver more visible customer support at…
Tag: Transport Focus
Transport Focus Chief to take over as Independent Rail Retailers chair
Anthony Smith will become the new Chair of Independent Rail Retailers (IRR) when he leave his role as Transport Focus' Chief Executive later this mont…
Transport Focus finds many people unaware of no Christmas services
A survey Transport Focus, asked 2,000 people if they intended to travel over festive period and which days they thought would be busiest.
New customer communications help explain East Coast Digital Programme
During last weekend further installation work took place for he East Coast Digital Programme that will provide train drivers with in-cab digital signa…
Accessibility at the centre of £5.3m funding for innovative projects
Projects featuring improved accessibility is at the centre of a £5.3m Government-funded competition with winners being announced today.
Railway ticket office closure plans to be scrapped
Transport Focus has published its response to the plans to close the majority of railway ticket offices.
Welsh rail network supports ‘Boys Need Bins’ campaign
Boys Need Bins, a campaign aiming to provide sanitary bins for men affected by incontinence is being backed by Transport for Wales.
Passenger satisfaction with ScotRail powers along on the right track
ScotRail isheading in the right direction as more than 90% of customers are satisfied with services provided, according to a Transport Focus Rail User…
Survey shows high levels of dissatisfaction with Welsh rail services
The latest Rail User Survey by Transport Focus shows a decline in overall satisfaction amongst those taking journeys on Transport for Wales (TfW) serv…
MPs probe rail managers, unions and charities over ticket offices axe
MPs will continue its inquiry into accessible transport, questioning management, unions and charities over plans to close rail ticket offices.