Lift at Lancaster station out of action for repairs next week
Because urgent repairs are required to a lift at Lancaster station, there will be no step-free access to platforms 4 and 5 at the station next week.
Tag: Passenger Assistance
Work starts next month to replace lifts at Essex railway station
To improve accessibility at Chelmsford railway station, work will start next month on renewing both passenger lifts.
Transport for All slams DfT’s refusal to reveal impact of ticket office closures on disabled people
Transport for All has accused the Department for Transport of withholding its analysis of the impact that closing ticket offices could have on disable…
Industrial action set to impact Greater Anglia services on the 1st and 2nd of September
Strike action by unions ASLEF and RMT will significantly disrupt rail services this weekend with customers advised to check ahead of travelling
New Assisted Travel Lounge opened at London Paddington station
A new lounge has been opened at Paddington station that provides an accessible waiting room for passengers of restricted mobility.
Deadline for comments on proposed ticket office changes is next Friday
Comments on proposals for changes in how tickets are sold and customer service is provided must be submitted by next Friday, 1 September.
Strikes to affect Greater Anglia services on next two weekends
Greater Anglia services will be disrupted on 26 August and 2 September because of industrial action by members of ASLEF and the RMT unions, .
Bedfordshire stations offer mobile support to disabled passengers
Great Northern and Thameslink are introducing a mobile team to visit unstaffed stations to support disabled passengers and others who need assistance.
Manchester Piccadilly: Assisted Travel Lounge opens to disabled passengers
Manchester Piccadilly station now has a waiting lounge for passengers who need help to get on and off trains.
Regulator tells rail companies to improve passenger assistance
The Office of Rail and Road (ORR) has told the rail industry to provide more reliable assistance to disabled passengers.