Regulator accepts Northern’s action plan for improving passenger assistance
Northern has produced an action plan for improving passenger assistance after being criticised by the Office of Rail and Road for its poor performance…
Tag: Passenger Assistance
Festive Season Engineering Works to affect EMR train services
EMR announce festive travel disruption affecting trains between St Pancras and Bedford
Regulator demands action on Northern’s disabled passenger support
The Office of Rail and Road (ORR) wants an improvement plan from Northern Trains after ongoing poor performance ratings in ORR surveys
Pet dogs feature in book that helps nervous train travellers
A safety audit manager at Great Western Railway has written a book featuring two shih tzu dogs that help people who are nervous about travelling by tr…
New initiative offers Travel Companions to help visually-impaired rail travellers
A new initiative by Transport for Wales has helped to give people with visual impairments more confidence to travel by providing Travel Companions.
Over 250,000 requests for assistance on LNER trains
LNER recorded that over 252,000 people requested passenger assistance on train journeys last year
TransPennine Express helps passengers with autism travel confidently
TransPennine Express has launched an initiative to help those with autism or learning disabilities, or suffer from social anxieties, build travel conf…
Cambridgeshire villager helps Govia Thameslink to promote new service
Melbourn villager Diane Rose is supporting the new facility which will help disabled passengers and those requiring customer assistance.
Transreport secures funding to expand Passenger Assistance technology
Accessibility technology company Transreport has secured investment to expand its Passenger Assistance technology to more users and industries.
Passengers reminded of accessible booking app ahead of festive season
Transport technology company Transreport is encouraging passengers who need help when travelling to use its Passenger Assistance app.
