ORR finds train performance worsened during 2022-23
Annual assessments from the Office of Rail and Road has found that train performance worsened during 2022-23, with 67.8% of trains arriving on time.
Tag: Office of Rail and Road (ORR)
Regulator tells rail companies to improve passenger assistance
The Office of Rail and Road (ORR) has told the rail industry to provide more reliable assistance to disabled passengers.
Rail regulator review finds improvements in compensation claim process
The Office of Rail and Road has found that some companies need to do more to raise awareness of how and when to make a claim for compensation.
Passenger Assist used 3.5 million times in two years since launch
Over 3.5 million journeys by rail travellers with accessibility needs have been helped by an app that allows them to book the assistance they need.
Regulator launches market study of railway station catering
The Office of Rail and Road (ORR) is to investigate railway station catering, aiming to make the market work as well as possible for passengers.
ORR: Network Rail must focus on better train performance & core assets
The Office of Rail and Road (ORR) has today stated that it wants Network Rail to focus more on train performance and renewing core assets.
ORR welcomes progress in staff training on disability
ORR has written to the industry about the training that train operating companies and Network Rail give to staff about meeting the needs of disabled p…
LNER now carrying more passengers than pre-pandemic
London North Eastern Railway (LNER) is welcoming increasing numbers of passengers back to rail travel, according to the latest figures from the ORR.
Rail Ombudsman provider to continue as scheme is improved
The Office of Rail and Road (ORR) today gave details of its new Rail Ombudsman scheme, including naming the organisation that will provide the service…
Network Rail reveal five-year plan to improve Britain’s railway
Network Rail has published its plan for developing the railway in England and Wales over the next five years.