East Midlands Trains scores high in independent survey
East Midlands Trains has revealed the results of Transport Focus’ independent National Rail Passenger Survey, it shows that 85% of customers are satisfied with its services.…
Author: Michael Holden
I have had an interest in Railways for as long as I can remember. I am a member of a number of heritage railways and actively volunteer at 2 of them. I enjoy all types of railways, real life, model and simulations. I started RailAdvent in 2014 and am the main editor of the site.
ScotRail customer satisfaction improves year-on-year
The National Rail Passenger Survey, which has been carried out by the independent watchdog, Transport Focus, has found that 85% of ScotRail passengers are satisfied…
Hull Trains raises £1750 for Hull Childrens University
Train Operating Company Hull Trains and its employees have recently raised over £1750 for Hull Children’s University (HCU). The TOC has arranged and engaged in activities…
c2c named Londons best commuter service
According to today’s NRP Survey, nine out of ten passengers are happy their c2c train service. This makes them the most satisfied of all the London train…
Waterloo Railway Station upgrade team scoop award
South Western Railway has announced that the team in charge of delivering passenger services during the London Waterloo upgrade works has scooped the Special Award at…
Virgin Trains is one of the top long-distance train operators
Virgin Trains has been awarded some of the highest overall scores for long-distance train operators in today’s NRPS results. They scored 92% satisfaction on its…
Food and drink service restored on the Far North Line
ScotRail has announced that following a recruitment drive, they will now offer food and drink to customers travelling on the main Inverness to Wick/Thurso service.…
Grand Centrail Rail voted Britains number 1 train company
In today’s news, Transport Focus has released the figures for their customer satisfaction survey. Grand Central Rail has released their figures. They have been awarded the…
London to Norwich train puncuality is ‘most improved’ in the UK
New figures have shown that rail passengers in East Anglia have seen train services improve more than anywhere else in the UK. Greater Anglia has…
Challenging Restoration of Diesel Trains delays Wareham Service
The Swanage Railway has announced that a challenging restoration of two heritage diesel trains will delay the second year of the pioneering train trials to…