Transport for London (TfL) and KeolisAmey Docklands (KAD) are to trial “Access DLR”, which is designed to make journeys on the Docklands Light Railway (DLR) more accessible.

Between 07:00 and 19:00 daily, DLR customers requiring assistance will be able to pre-book an available time-slot on-line or by phone at least 2 hours before their journey time.

A clearly identified Access DLR staff member will then meet them at the start of their DLR journey (or at any other point on the network). and accompany them throughout their trip, offering assistance as required.

And, depending on staff availability at the time of the trip, customers may make short notice requests for DLR Assist by phone less than two hours in advance. TfL hopes that the Access DLR trial will enable passengers to travel when previously it may have been too difficult.

During the six-month trial, TfL will collect feedback to assess the operation of the service, the hours of availability, and the likely demand beyond the trial period.

Access DLR is open to any customer aged 18 and over in need of assistance to travel because of mobility problems, visual impairment, mental health and a wide range of similar issues.

TfL will not ask customers to show proof of disability in order to take advantage of the service.

The new trial is in line with TfL’s recent “Equity in Motion plan”, comprising a raft of commitments to make the London transport network more accessible and inclusive.

In addition, TfL is introducing 54 new trains to the DLR fleet to replace its oldest trains. This is to increase the frequency and reliability of services and offer better facilities for those with mobility impairments and accessibility needs.

These better facilities include more spacious walk-through carriages, multi-use areas for large items like prams and luggage, three dedicated wheelchair spaces and the provision of better audio-visual real-time travel information.

DLR customers can pre-book Access DLR assistance online via their website at Bookwhen.com/DLR

TfL offers all their staff Disability Equality training so they can understand the barriers disabled people face when travelling and learn the various ways in which they can give the best and most effective support to such people.

Step-free access is available at all DLR stations.