The latest figures cover a four-week period (to end 16th Sept) which reveals an average of 93.8% for punctuality across the rail operators network.
The figures are recorded using the Public Performance Measure (PPM) measuring arrival times at destination stations for every service. The figures have revealed that Greater Anglia’s moving annual average PPM is 94.1% which continues the rail operator’s upward trend for punctuality for the past three and a half years.
An annual average of 95% punctuality has been achieved across Great Eastern services for stations, including Southend, Chelmsford, Braintree, Colchester, Clacton, Harwich and Ipswich.
Rural services in Norfolk, Suffolk, Cambridgeshire and the Marks Tey to Sudbury Line have seen an average punctuality of 94.9% achieved
Intercity services travelling between Norwich, Ipswich, Colchester, Chelmsford and London have seen average punctuality recorded at 94.3%.
Services in West Anglia have seen an average of 93.1% for destinations such as Hertford East, Harlow, Bishops Stortford, Cambridge and Ely, with Stansted Express services averaging 90.9%.
Results achieved an incredible 97.8% or more have been recorded for the following routes:
- Norwich to Great Yarmouth with an average of 99%
- Marks Tey to Sudbury with an average of 98.1%
- Norwich to Lowestoft with an average of 98%
- Norwich to Sheringham with an average of 97.8%
When using the ‘Time to 3’ performance measure, which records arrivals within 3 minutes of every train at every station served also sees incredible results for Greater Anglia services, with an annual performance of 93.1%
Figures released by the Office of Rail and Road demonstrate the most up-to-date performance statistics over 3 months from April to June 2023 and reveal Greater Anglia as the UK’s top rail operator. The ORR figures use the more demanding ‘On Time’ metric which sees arrival at all stations within 1 minute of the scheduled time recorded and saw Greater Anglia achieve 87.7% alongside having the lowest rate of cancellations at just 1.4%.
The rail operator credits its impressive performance levels to the following:
- Ongoing work between Greater Anglia and Network Rail to bring improvements to performance standards
- Improved performance by Greater Anglia’s new trains
- Work by Network Rail to improve railway infrastructure reliability
Jamie Burles, Managing Director of Greater Anglia said:
“We are pleased to be consistently delivering high levels of punctuality for our customers and stakeholders in East Anglia”
“It was always our intention that the transformation of train services linked to the introduction of our new trains would include very high standards of performance, as well as more comfortable journeys and more seating capacity.”
“It is testament to the commitment of our teams, and our partnership with Network Rail colleagues, that we have been delivering these impressive results on a consistent basis for over 3 years now, despite the increasing challenges of more regular extreme weather events which can cause disruption to services.”
“We are fully focused on maintaining these excellent performance standards and making further improvements for our customers and communities in the months and years ahead.”
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