The smart ticketing programme for rail passengers has been recognised with an industry award.

The programme is led by Rail Delivery Group and is supported by North Highland. It aims to increase the acceptance of barcode tickets on mobile devices at stations around the country.

In addition to the 759 barriers which already accept barcode tickets, more than 800 barriers are already being upgraded.

Over 3,100 handheld scanning devices are being introduced, this means by the end of this year, the programme will see barcode tickets accepted on more than 70% of travelled route outside of London.

The Cross-Industry Innovation Award was awarded as part of the annual Railway Industry Awards which took place in July 2018.

What did the officials say?

Head of Ticketing at the Rail Delivery Group, Duncan Henry, said:

“We are honoured to receive this innovation award for a programme which is playing a key role in our strategic plan, delivering part of our commitment to customer satisfaction by upgrading technology, and allowing more passengers to use digital tickets on their mobile devices. This programme has only been possible thanks to the hard work, dedication and clear focus of Rail Delivery Group and our industry colleagues and delivery partners such as North Highland.”

“Smarter ticketing such as Barcode is part of the foundation of understanding our customers and being able to provide them with simpler, faster ticketing choices, better travel products and more valued services including more useful information. This is the first of a number of active programmes in the ticketing space being delivered by RDG and I am delighted the team have been recognised with this award”.

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