ScotRail launches Tap&Pay app for effortless travel

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ScotRail launches Tap&Pay app for effortless travel

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ScotRail Class 385
ScotRail Class 385 // Credit: ScotRail

To make it easier for passengers to pay for their rail travel, has introduced a new pay-as-you-go ticketing app, named Tap&Pay.

Initially available for travel in the Strathclyde area and routes between Strathclyde and Edinburgh, the Tap&Pay app will avoid the need for passengers to buy their tickets before they travel. If the initial roll-out is successful, ScotRail will consider introducing the app. more widely across its network.

ScotRailTap n Go
ScotRail Tap&Pay validity. // Credit: ScotRail

The app. enables easy, ticket-free travel through a single-use barcode, and is already available for downloading from app stores,

When a customer uses the app, it generates a single-use barcode that can be scanned at ticket gates and on mobile devices in the same way as ScotRai’s existing mTickets. After the barcode has been scanned, the app. logs customers’ and identifies the origin and destination stations using location mapping. 

new and old scotrail Train
ScotRail trains. // Credit: ScotRail

When a customer taps out at the end of a journey, the app will automatically calculate the best available fare based on the journey made and time of travel. People who make multiple trips on the same route over a week will never be charged more than the cost of a weekly season ticket.

The Tap&Pay app is only available for use on ScotRail services. Customers may find that they can obtain better value fares by booking tickets in advance, such as through Advance fares, split ticketing, Flexipasses, or monthly and annual season tickets, which can be purchased, stored and used on the ScotRail app.

ScotRail Class 385s
ScotRail trains. // Credit: ScotRail

“ScotRail is committed to improving the travel experience for our customers, and the launch of our new Tap&Pay app will make rail travel even more convenient for customers across large parts of the central belt. The Tap&Pay system provides a smarter, more convenient way to travel, ensuring customers have a seamless travel experience and receive the best value fare for their journeys. We are excited to offer more customers the chance to travel without the need to pre-purchase tickets in this next phase of the trial.”

Claire Dickie, ScotRail Commercial Director

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