At its recent annual Excellence Awards, Hull Trains recognised the individuals who had made considerable contributions to the company’s continued success.

Hull Trains’ Excellence Awards are an annual event to recognise the company’s core values. It brings together onboard and office-based colleagues to celebrate and highlight the excellence that the organisation constantly strives to deliver.

One of the colleagues recognised was Digital Marketing Executive, Lucy Murray, and her day-to-day work in supporting her team comes as second nature to her.

She was surprised when she was named as the outstanding winner of the ‘colleagues award,’ although it came as no surprise to her colleagues.

Lucy started her career with Hull Trains as a Customer Service Administrator in 2018, until becoming a Customer Service Advisor last year, and has recently been promoted to the role of Digital Marketing Executive.

As well as Lucy Murray, other winners at the Awards included:

Customer’s Award

• Winner – Onboard Manager Sammy Moxon.
• Highly commended – Onboard Host Sue Franklin.

Colleague’s Award

• Winner – Lucy Murray
• Highly commended – the Driver Instructor team

Safety Award

• Winner – Vicky Milner, Onboard Manager
• Highly commended – Onboard Manager, Sofia Ali

Community’s Award

• Winner – Three-Peaks team
• Highly commended – Business Travel Consultants, Ian Farrow and Jamie Branton

Future Award

• Winner Kevin Cunnick, Onboard Operations Manager
• Highly commended – Executive Assistant, Hailey Giblin

Rising Star Award

• Winner – Driver, Matt Rudd
• Highly commended – Daniel Longbottom, Onboard Host

Team Award

• Three Peaks Team

Retirement Award

• Christopher Vickers, Driver

Coveted Values Special Award

• Onboard Manager, Dominic Russell.

Twenty long service awards for more than 20 years of service with Hull Trains were also awarded as well as five ten-year long service awards.

Hull trains has been expanding the facilities on its services recently with a range of hot meals, and it is also operating longer trains on Wednesday to Sundays.

I’m so pleased and grateful to have been recognised at the Hull Trains Excellence Awards and it was a lovely evening celebrating everyone’s hard work and dedication. I was really surprised to have won as there were lots of brilliant nominees.

Digital Marketing Executive, Lucy Murray

Lucy is exactly the type of person we love at Hull Trains. She is hard-working, cares about her colleagues and the business and is perfectly tuned in to our core values. We’re delighted that she has secured the colleagues award and are equally excited about her continued progression within the business.

Lou Mendham, Hull Trains Service Delivery Director

The Excellence Awards is our way of saying thank you to everyone internally who makes this business what it is. People really do buy into our core values and that’s reflected by the large number of long-service awards this year. In truth, we really could hand out an award to everyone who works for Hull Trains, as we’re proud of the whole team. That said, congratulations to all of this year’s fantastic and dedicated winners

Martijn Gilbert, Hull Trains Managing Director