Nominations are now open in this years LNER Customer Choice Awards.

Passengers can nominate staff members who have gone above and beyond.

Whether it be customer service at a station or the service received from onboard staff, train operator LNER wants to hear from you.

LNER scored 91% for overall passenger satisfaction in the National Rail Passenger Survey earlier this year, and showed their commitment to providing the best experience for customers using the East Coast route.

Nominations can be submitted on their website LNER.co.uk/customerchoice. The closing date for entries is Sunday 11 October 2020.

Claire Ansley, Director of Customer Experience at LNER, said “LNER prides itself on making every journey the very best it can be. This wouldn’t be possible without the many wonderful individuals and professionals within LNER, and we’re lucky to receive praise each day for so many of our great people.

“However, we need your help to ensure that the best of the best are nominated and celebrated in our annual Customer Choice Awards. We’re looking for those LNER people that always make your journey that bit easier and who deliver a brilliant experience. Whether you’re a regular long distance customer or just made a quick trip with us, we’d love to hear from you if one of our team made your day and stuck in your memory.”

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