Overall satisfaction among Southeastern passengers has increased by 5% since the season of Spring in 2018 and 4 out of every 5 passengers now rate themselves as very or fairly satisfied with their journey (Equivalent to 80%).

Southeastern is one of only three train operators in Britain to show a significant year-on-year improvement in the Spring season of 2019 National Rail Passenger Survey.

The survey results do also show that passengers’ satisfaction with the punctuality of Southeastern’s trains has increased by 8% over the past whole year, reflecting a near 10% improvement in train punctuality since the year of 2017.

This improvement has been delivered through close partnership working with the Network Rail service provider. The year of 2018 was Southeastern’s most punctual year of services ever season of Autumn for the second year consecutively.

In the year of 2018 Southeastern also introduced free WiFi onboard and completed a £30 million refurbishment of one-third of its fleet of trains. In the previous 6-months, they have spent £1.5 million refurbishing station buildings and toilets, installing new cycle parking facilities and resurfacing more than 40 of its car parks.

The train operator itself has invested more than £80 million since the year of 2014 in order to improve passengers’ experience at stations and onboard its services.

What did the officials say?

David Statham, Southeastern’s Managing Director, said:

“I’m delighted that we’ve made such a significant improvement in our passengers’ satisfaction, which reflects the daily hard work of everyone here at Southeastern, and more than £80 million of investment we’ve made to improve our stations, trains and the punctuality of our service.” 

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