Hull Trains has announced they have appointed visitor economy expert Susie Brindley as Commercial and Customer Services Director.

The new appointment comes as Hull Trains prepares to introduce its Hitachi Class 802s in December 2019.

Susie will be responsible for further enhancing Hull Trains’ ethos of customer-focused service.

Susie has over 25 years’ experience within customer-centric industries. She has worked at a senior level on the delivery of tourism as well as running her own business, Willow Business Support.

Susie has already established a connection with Hull Trains in the past, working closely with the customer services team to provide advice and training over the last few years.

What did the officials say?

Susie said:

“Hull Trains was founded on strong customer-focused principles which remain as part of the core values today. The team is dedicated and passionate about the business and that resonates through the work that they do.

“The business has gone a long way to establish strong connections within the communities in which it operates, and I want to build on that and further enhance what we do. I’m excited to introduce initiatives that have been used in the tourism and culture industries and create a level of customer service that is rarely seen in the rail industry.”

“Hull Trains is always a company I’ve admired – every time I have worked with the team I’ve always been encouraged by the attitudes that resonate throughout it.

“It has won a number of customer service awards in the last few years and it’s a team I’m delighted to be a part of.”

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