The Eastleigh station team is celebrating this week as their Rail Community Officers scooped a customer service award from South Western Railway.

The Eastleigh Rail Community Officers, whose patch also includes Salisbury, Fareham and Farnborough, were presented their award along with their other colleagues who were honoured for their contributions.

The team of officers were recognised for the work they do to reduce cycle theft in Farnborough and Fleet.

They work alongside British Transport Police and neighbourhood policing teams and they have also tackled other issues including antisocial behaviour, petty theft, and hate crime incidents.

What did the officials say?

Andy Mellors, South Western Railway‘s Managing Director, said:

“I am proud of all of our Excellence Awards winners who have provided first class customer service over the past year. They represent the very best of our company values and clearly love the work that they do.

“We can only recognise a small number of our employees at these awards but we know we have dedicated teams across the entire South Western Railway network who go the extra mile every day.”

On receiving the award, team leader of the Eastleigh RCOs, Steve Gregory said:

“We are delighted to be recognised for our dedication to safety. We work with so many different partners to ensure the railway is as safe an environment as possible so this award is as much about teamwork as it is about just one group of RCOs. This award means a lot to all of us at Eastleigh.”

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