East Midlands Trains has revealed the results of Transport Focus’ independent National Rail Passenger Survey, it shows that 85% of customers are satisfied with its services.

The survey was released to the public today and we have covered a lot of the train operating companies in today’s articles.

This result is up 2% from last years survey.

The survey also shows that East Midlands Trains has improved on last year in other specific areas:

• Customers were satisfied with the way EMT handles delays. This is up 7% on last year.
• Customers were satisfied with the ticket buying facilities. This is up 6% on last year.
• 4% increase in the satisfaction of the availability of WiFi on services

What did the officials say?

Adam Piddington, Customer Experience Director for East Midlands Trains, said: “We’re pleased with these latest results, which clearly show that our customers remain satisfied with the services we’re offering.

“We’ve recently celebrated 10 years of running East Midlands Trains and are continuing to invest in the things that matter to our customers; with better station facilities, enhanced staff training and improved information as a result of our ‘Great service during disruption’ major project which is starting to deliver results.

“There’s always more work to be done, however, and we have a busy year ahead with the major upgrade work taking place at Derby over the summer through our partnership with Network Rail as part of a longer-term plan to change and improve services for customers. There’s also the big timetable change coming in May and throughout we’ll continue to stay focused on delivering a great service to our customers.”

• Visit the East Midlands Trains website
  For more information